Client Service Terms
Effective Date: 05/15/2026
Company: My Company Site
Website: www.mycompanysite.com
Contact: info@mycompanysite.com
These Client Service Terms apply to all website design, website development, graphic design, logo design, branding, copywriting, content editing, search engine optimization, website maintenance, hosting-related assistance, domain-related assistance, e-commerce setup, online directory submission, consulting, and other digital services provided by My Company Site.
For purposes of these Terms, “My Company Site,” “Company,” “we,” “us,” and “our” refer to My Company Site and its owner, contractors, representatives, and authorized service providers. “Client,” “you,” and “your” refer to the person, business, organization, or entity purchasing, approving, receiving, or benefiting from our services.
By signing a proposal, approving a quote, paying an invoice, submitting a deposit, authorizing work, or otherwise accepting services from My Company Site, Client agrees to these Client Service Terms.
1. Scope of Services
My Company Site provides boutique web design and digital services for small and medium-sized businesses. Services may include, but are not limited to, website design, website development, WordPress setup, website redesigns, landing pages, logo design, branding support, website maintenance, content updates, search engine optimization, local directory submissions, e-commerce setup, hosting assistance, domain assistance, and related consulting.
The exact services included in a project will be described in the applicable proposal, estimate, invoice, statement of work, email confirmation, or written agreement. Any service not specifically listed as included is excluded unless My Company Site agrees to it in writing.
2. Proposals, Estimates, and Project Approval
All proposals and estimates are based on the information available at the time they are prepared. Pricing may change if the project scope changes, if Client requests additional work, if third-party costs increase, or if Client later requires functionality, content, revisions, integrations, or services not originally included.
A project is considered approved when Client signs a proposal, pays a deposit, pays an invoice, confirms approval in writing, or otherwise instructs My Company Site to begin work.
3. Client Responsibilities
Client agrees to provide all information, materials, approvals, access credentials, images, text, logos, policies, product information, pricing, business details, account access, and other materials reasonably needed to complete the project.
Client is responsible for the accuracy, legality, ownership, and completeness of all materials provided to My Company Site. This includes, but is not limited to, text, images, videos, logos, trademarks, business names, product descriptions, claims, testimonials, reviews, legal policies, privacy policies, refund policies, shipping policies, disclaimers, and industry-specific disclosures.
Client is responsible for reviewing all work carefully before approval, publication, launch, or use. Client’s approval of any design, content, website, page, file, or deliverable means Client has reviewed and accepted it.
4. Client Content and Intellectual Property
Client represents and warrants that Client owns or has permission to use all content, images, logos, fonts, videos, audio, trademarks, service marks, business names, product names, testimonials, written materials, and other materials provided to My Company Site.
Client agrees to defend, indemnify, and hold harmless My Company Site from any claim, demand, loss, liability, settlement, penalty, attorney fee, or expense arising from or related to Client-provided materials, including claims of copyright infringement, trademark infringement, privacy violations, publicity-right violations, false advertising, defamation, or unauthorized use.
My Company Site is not responsible for verifying ownership, licensing, or legality of materials supplied by Client.
5. Third-Party Tools, Platforms, Plugins, Themes, and Services
Websites often rely on third-party products and services, including but not limited to WordPress, themes, plugins, hosting companies, domain registrars, email providers, analytics tools, payment processors, booking tools, form tools, social media platforms, Google services, Meta services, Yelp, PayPal, WooCommerce, and other software or platforms.
My Company Site is not responsible for third-party service interruptions, outages, errors, policy changes, pricing changes, discontinued services, compatibility issues, security vulnerabilities, plugin conflicts, failed updates, loss of data, account suspensions, payment processor decisions, search engine changes, social media platform changes, or any issue caused by a third-party provider.
Client is responsible for all third-party fees, licenses, subscriptions, renewals, registrations, hosting charges, domain charges, plugin fees, premium theme fees, stock asset fees, software fees, and payment processor fees unless a written agreement expressly states otherwise.
6. Hosting, Domains, Email, and Account Access
Unless expressly stated in writing, Client is responsible for maintaining ownership, access, payment, and renewal of all domain names, hosting accounts, email accounts, DNS settings, registrar accounts, software licenses, and related third-party services.
My Company Site may assist with hosting, domain, or email setup, but we are not responsible for expired domains, expired hosting, email delivery issues, DNS misconfiguration, registrar disputes, account lockouts, billing failures, third-party outages, hacking, malware, blacklisting, or data loss caused by third-party providers or Client-managed accounts.
Client should maintain secure passwords and appropriate account access controls. My Company Site is not responsible for unauthorized access caused by weak passwords, shared credentials, compromised accounts, third-party access, or Client’s failure to follow security recommendations.
7. Payments, Deposits, and Final Payment
Unless otherwise stated in writing, a deposit may be required before work begins. Deposits reserve project time and allow My Company Site to begin planning, design, development, communication, and administrative work.
Once work begins, deposits are non-refundable except as required by law or expressly agreed in writing by My Company Site.
Unless otherwise stated in writing, final payment is due upon initial delivery, presentation, launch readiness, transfer, publication, or date of service delivery, whichever occurs first. Final payment is not dependent on Client’s subjective satisfaction if My Company Site has substantially completed the agreed scope of work.
My Company Site may withhold launch, delivery, transfer, files, access, revisions, support, or continued work until all outstanding invoices are paid.
8. Late Payments, Non-Payment, and Collections
Invoices must be paid by the due date stated on the invoice. If no due date is stated, payment is due upon receipt.
If payment is late, My Company Site may pause work, delay launch, suspend services, withhold deliverables, remove unpaid work, or terminate the project. Client remains responsible for all completed work, approved work, third-party costs, and time spent on the project.
Client is responsible for reasonable collection costs, chargeback fees, returned payment fees, attorney fees, arbitration fees, court costs, and other expenses incurred by My Company Site in collecting unpaid amounts, to the extent permitted by law.
A chargeback or payment dispute filed after work has begun or services have been delivered may be treated as non-payment and a material breach of these Terms.
9. Revisions and Change Requests
Projects include only the revisions expressly stated in the proposal, invoice, or written agreement. If no revision allowance is stated, My Company Site may provide reasonable minor revisions at its discretion.
Revisions must relate to the original approved scope. New pages, new layouts, new functionality, major design changes, rewritten content, additional integrations, new branding directions, structural changes, or requests made after approval may be treated as additional work and billed separately.
My Company Site is not required to provide unlimited revisions. We may decline revision requests that are outside the original scope, conflict with best practices, create technical problems, violate platform rules, or would require unreasonable time or expense.
10. Timelines, Client Delays, and Project Abandonment
Project timelines are estimates unless expressly stated as guaranteed in writing. Timelines may change due to Client delays, delayed approvals, missing content, unclear feedback, third-party issues, illness, emergencies, technical complications, scope changes, or circumstances beyond My Company Site’s control.
Client agrees to provide timely feedback, materials, approvals, and access credentials. If Client delays a project for more than [insert number] days, My Company Site may pause the project, revise the timeline, invoice for completed work, charge a restart fee, or close the project.
If Client becomes unresponsive, fails to provide required materials, fails to approve work, or fails to make payment for more than [insert number] days, the project may be considered abandoned. In that case, all amounts paid remain non-refundable, and any future work may require a new agreement, new timeline, and additional fees.
11. Cancellation and Refunds
Client may request cancellation in writing before completion of the project. If cancellation occurs after work has begun, Client remains responsible for all work performed, time spent, third-party costs, administrative work, planning, design, development, consulting, communication, and other services provided through the date of cancellation.
Custom design work, website work, digital files, development work, consulting, completed services, approved work, launched work, transferred work, and third-party costs are non-refundable.
Refunds, if any, are at the sole discretion of My Company Site unless required by law or expressly stated in a written agreement. Any approved refund may be reduced by work performed, time spent, transaction fees, third-party costs, administrative time, and expenses incurred.
No refunds are provided for delays caused by Client, abandoned projects, completed work, approved work, digital delivery, third-party services, hosting, domain registration, premium plugins, premium themes, stock assets, maintenance services, consulting, or services already performed.
12. Website Launch, Delivery, and Acceptance
A website, page, file, design, or other deliverable is considered delivered when it is made available for Client review, sent to Client, published, transferred, uploaded, demonstrated, or otherwise made accessible to Client.
Client agrees to review all deliverables promptly. If Client does not provide written revision requests within [insert number] days after delivery, the work may be deemed accepted.
Minor errors, subjective preferences, delayed feedback, or requests outside the original scope do not delay Client’s payment obligations.
13. Other Designers, Developers, Contractors, or Third-Party Access
If Client hires, authorizes, or allows another designer, developer, contractor, employee, vendor, host, plugin provider, marketing company, IT provider, or any third party to access, edit, update, migrate, modify, repair, or manage the website, My Company Site is not responsible for any resulting errors, conflicts, downtime, malware, data loss, design changes, functionality issues, broken features, performance issues, security problems, or loss of work.
My Company Site may suspend support until the issue is reviewed. Any inspection, repair, restoration, troubleshooting, cleanup, redesign, reconfiguration, or rework caused by third-party access may be billed separately.
14. Website Maintenance, Updates, Security, and Backups
Unless Client has purchased an active maintenance plan that expressly includes specific services, My Company Site is not responsible for ongoing website updates, backups, security monitoring, malware removal, plugin updates, theme updates, WordPress updates, broken links, uptime monitoring, performance monitoring, content updates, or post-launch support.
Websites require ongoing care. Failure to maintain a website may result in security vulnerabilities, broken functionality, outdated software, plugin conflicts, malware, downtime, data loss, or reduced performance.
My Company Site is not liable for issues caused by lack of maintenance, expired services, third-party updates, plugin conflicts, hosting problems, malware, hacking, Client edits, third-party edits, or platform changes.
15. E-Commerce, Payments, and Online Transactions
If My Company Site assists with e-commerce setup, payment processor setup, online forms, booking tools, checkout pages, or similar functionality, Client remains solely responsible for its products, services, pricing, taxes, shipping, refunds, chargebacks, fulfillment, legal disclosures, customer service, product claims, return policies, privacy obligations, and payment processor compliance.
My Company Site does not guarantee approval by any payment processor and is not responsible for declined applications, account holds, chargebacks, frozen funds, payment disputes, fraud, transaction errors, tax calculations, shipping errors, or third-party payment platform decisions.
16. SEO, Marketing, Leads, Rankings, and Performance
My Company Site may provide search engine optimization, website optimization, local directory submissions, content recommendations, or marketing-related services. However, Client understands that search rankings, website traffic, leads, sales, conversions, reviews, advertising performance, page speed scores, and business results are affected by many factors outside My Company Site’s control.
My Company Site does not guarantee specific rankings, traffic, leads, sales, conversions, revenue, business growth, search engine placement, advertising performance, page speed scores, or uninterrupted website performance.
17. Accessibility / ADA Disclaimer
Unless expressly stated in a signed written agreement, My Company Site does not provide legal advice, ADA compliance audits, WCAG compliance audits, accessibility certifications, or guaranteed compliance with the Americans with Disabilities Act, WCAG, Section 508, state accessibility laws, or any other accessibility law, regulation, or standard.
My Company Site may implement general accessibility-conscious practices as part of web design, but Client remains solely responsible for determining and maintaining the legal compliance of Client’s website, business, content, documents, videos, PDFs, images, third-party plugins, forms, booking tools, e-commerce tools, and post-launch changes.
Client is responsible for consulting with qualified legal counsel or an accessibility specialist if Client requires specific compliance, testing, remediation, certification, or legal guidance.
Client agrees to defend, indemnify, and hold harmless My Company Site from any claim, demand, lawsuit, penalty, settlement, attorney fee, cost, or expense related to website accessibility, ADA compliance, WCAG compliance, or similar accessibility claims, except to the extent caused by My Company Site’s willful misconduct.
18. Legal Compliance and Professional Advice
My Company Site provides web design and digital services. We do not provide legal, tax, financial, medical, insurance, compliance, accessibility, privacy, or professional regulatory advice.
Client is solely responsible for ensuring that Client’s website, business, products, services, advertising, claims, policies, disclosures, terms, privacy practices, accessibility practices, industry-specific requirements, licensing, and operations comply with applicable laws and regulations.
This includes, but is not limited to, privacy laws, cookie laws, accessibility laws, consumer protection laws, advertising laws, email marketing laws, refund laws, tax laws, e-commerce laws, industry regulations, professional licensing requirements, and payment processor rules.
19. Privacy Policies, Terms, and Client Website Legal Pages
My Company Site may assist with placing, formatting, editing, or drafting website policies, terms, disclaimers, or privacy-related pages at Client’s request. However, Client understands that such assistance is not legal advice.
Client is responsible for having any legal policies, privacy policies, cookie notices, terms and conditions, refund policies, disclaimers, accessibility statements, and other legal documents reviewed by qualified legal counsel.
Client is solely responsible for the legal sufficiency, accuracy, and compliance of all policies displayed on Client’s website.
20. Ownership of Work and License
Unless otherwise stated in writing, Client owns the final custom website design, final custom graphics, final written content created specifically for Client, and final deliverables after My Company Site has received full payment.
My Company Site retains ownership of all pre-existing materials, design processes, concepts, drafts, unused designs, rejected designs, tools, templates, frameworks, code libraries, methods, know-how, workflows, development techniques, source files, internal systems, and business processes used or created by My Company Site.
Client receives no ownership rights in unpaid work, rejected concepts, preliminary drafts, internal files, or My Company Site’s pre-existing materials unless expressly agreed in writing.
My Company Site may withhold file transfer, credentials, migration, launch, or delivery until all amounts owed are paid in full.
21. Portfolio and Marketing Rights
Unless Client requests confidentiality in writing before work begins, Client grants My Company Site permission to display Client’s business name, logo, website screenshots, project description, design work, and completed work in My Company Site’s portfolio, website, social media, proposals, marketing materials, and case studies.
My Company Site will not knowingly disclose Client’s confidential information in portfolio materials.
22. Confidentiality
Each party may receive confidential or non-public information from the other party. Both parties agree to use reasonable care to protect confidential information and not disclose it except as needed to perform services, operate the project, comply with law, work with contractors or service providers, or enforce these Terms.
Confidential information does not include information that is publicly available, independently developed, already known, or lawfully received from another source.
23. No Warranty
Services and deliverables are provided “as is” and “as available” unless expressly stated otherwise in writing.
My Company Site makes no warranty that any website, design, service, platform, plugin, theme, code, integration, hosting environment, third-party tool, or deliverable will be error-free, uninterrupted, secure, compatible with all browsers or devices, compliant with all laws, or achieve any particular result.
To the fullest extent permitted by law, My Company Site disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation.
24. Limitation of Liability
To the fullest extent permitted by law, My Company Site will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost business, lost leads, loss of goodwill, loss of data, website downtime, search engine ranking changes, advertising performance, email deliverability issues, security incidents, third-party platform changes, plugin failures, payment processor issues, business interruption, or the cost of substitute services.
To the fullest extent permitted by law, My Company Site’s total liability for any claim related to services, deliverables, websites, projects, agreements, or these Terms will not exceed the amount Client paid to My Company Site for the specific service giving rise to the claim during the twelve-month period before the claim arose.
The limitations in this section apply regardless of the legal theory, including contract, tort, negligence, strict liability, warranty, statute, or otherwise, even if My Company Site was advised of the possibility of such damages.
25. Indemnification
Client agrees to defend, indemnify, and hold harmless My Company Site, its owner, contractors, vendors, affiliates, and representatives from and against any claim, demand, lawsuit, liability, damages, settlement, penalty, fine, cost, or expense, including reasonable attorney fees, arising out of or related to:
- Client’s business, products, services, advertising, claims, or operations;
- Client-provided content, images, logos, videos, trademarks, or materials;
- Client’s website content, policies, privacy practices, accessibility compliance, or legal compliance;
- Client’s breach of these Terms;
- Client’s failure to pay amounts owed;
- Client’s use or misuse of deliverables;
- third-party access authorized by Client;
- Client’s violation of any law, regulation, third-party right, platform rule, or payment processor rule.
26. Suspension and Termination
My Company Site may suspend or terminate services if Client fails to pay, fails to provide required materials, delays the project, requests unlawful or unethical work, violates these Terms, creates unreasonable risk, abuses communication, or otherwise prevents completion of the project.
Upon termination, Client remains responsible for all work performed, services provided, third-party costs incurred, and amounts owed through the date of termination.
27. Force Majeure
My Company Site is not liable for delay or failure to perform caused by events beyond its reasonable control, including but not limited to illness, emergency, family emergency, internet outage, hosting outage, software failure, cyberattack, third-party platform outage, labor dispute, natural disaster, power failure, government action, war, terrorism, pandemic, supply-chain issue, or other circumstances beyond reasonable control.
28. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.
Before filing any formal claim, the parties agree to first attempt to resolve the dispute informally and in good faith. If the dispute cannot be resolved informally, the parties agree to submit the dispute to mediation in Los Angeles County, California, unless both parties agree otherwise in writing.
If mediation does not resolve the dispute, either party may bring an eligible claim in small claims court. For claims not eligible for small claims court, the dispute shall be resolved by binding arbitration before a single neutral arbitrator in Los Angeles County, California, unless both parties agree otherwise in writing.
The arbitrator may award any relief available under applicable law, subject to the limitations of liability in these Terms. Judgment on the arbitration award may be entered in any court with jurisdiction.
Nothing in this section prevents either party from seeking emergency injunctive relief or equitable relief to protect intellectual property, confidential information, unpaid work, or unauthorized use of deliverables.
To the fullest extent permitted by law, disputes must be brought on an individual basis only, and not as a class action, collective action, or representative action.
29. Severability
If any part of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
30. Entire Agreement
These Terms, together with any applicable proposal, invoice, written agreement, statement of work, or written project approval, form the entire agreement between Client and My Company Site regarding the services.
If there is a conflict between these Terms and a signed written agreement, the signed written agreement controls only for that specific conflict.
31. Updates to These Terms
My Company Site may update these Terms from time to time. The version in effect on the date of contract acceptance, invoice payment, project approval, or service delivery will apply to that project unless otherwise agreed in writing.
32. Contact
Questions about these Client Service Terms may be sent to:
My Company Site
Email: info@mycompanysite.com
Website: www.mycompanysite.com